Website Terms
of Use.

The content on this website — including text, images, graphics, data, logos, software, documentation, case studies, pricing information, platform descriptions, and all other material (“Content”) — is provided for informational purposes and to enable you to understand and engage with TFG’s products and services.

• Access and view this website and its content for personal, non-commercial, or legitimate business evaluation purposes
• Print or download a reasonable number of pages from this website for your own internal reference or use in a business decision-making context
• Share links to pages on this website provided you do not imply any endorsement or affiliation beyond what is expressly stated
• Use TFG platforms in accordance with your applicable subscription or service agreement

• Reproduction & redistribution: Copying, reproducing, republishing, uploading, transmitting, or distributing any Content for commercial purposes without TFG’s prior written consent
• Modification: Adapting, modifying, altering, or creating derivative works based on any Content or software without express authorisation
• Reverse engineering: Decompiling, disassembling, reverse engineering, or attempting to extract source code from any TFG platform or software
• Harmful conduct: Transmitting viruses, malware, or any code designed to damage, intercept, or interfere with the website or platforms
• Unlawful use: Using the website or platforms for any illegal purpose or in violation of any applicable Australian or international law
• Scraping & harvesting: Using automated tools, bots, scrapers, or crawlers to extract data from this website without TFG’s prior written permission
• Misrepresentation: Impersonating TFG, its employees, partners, or any other person or entity; or falsely representing an affiliation with TFG
• Competitive intelligence: Accessing our platforms or documentation for the purpose of building competing products, benchmarking against us for commercial gain, or compiling market intelligence for resale

TFG reserves the right to suspend or terminate access to this website and any associated platforms, with or without notice, for any violation of these restrictions or any conduct that TFG determines, in its sole discretion, to be harmful, unlawful, or contrary to the spirit of these terms.

• Platform software: The AUSPOS, HOSPOS, and MEDIPOS platforms — including all source code, object code, algorithms, database schemas, APIs, and underlying architecture
• Trade marks: The names “Tech Force Global”, “AUSPOS”, “HOSPOS”, “MEDIPOS”, and associated logos and brand elements (whether registered or unregistered)
• Website content: All text, graphics, user interfaces, visual design, layout, photography, and multimedia content on this website
• Documentation: Implementation guides, training materials, help articles, specification documents, and all associated technical content produced by TFG
• Proprietary methodologies: TFG’s implementation frameworks, business discovery processes, integration patterns, and consulting methodologies

TFG grants you a limited, non-exclusive, non-transferable, revocable licence to access and use this website for its intended purpose. This licence does not include the right to sublicence, sell, resell, modify, copy, distribute, transmit, display, perform, reproduce, publish, or create derivative works from any Content on this website.

Where you provide data to TFG through our platforms or services (“Client Data”), you retain full ownership of that Client Data. TFG holds a limited licence to process and store Client Data solely for the purpose of delivering the contracted services. TFG will not use, reproduce, or disclose Client Data for any purpose other than service delivery without your explicit written consent. Upon termination of services, Client Data will be returned or securely destroyed in accordance with the applicable service agreement.

Where this website incorporates third-party content, trade marks, or open-source software, such content remains the property of its respective owner. TFG acknowledges all applicable third-party rights. Use of third-party logos or names does not imply endorsement of TFG by those third parties.

While TFG endeavours to ensure that information on this website is accurate and current, we do not warrant or guarantee the accuracy, completeness, or timeliness of any information. Content may be subject to change without notice. Pricing, feature descriptions, and product availability are indicative and subject to the terms of individual service agreements.

• TFG is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this website or any TFG service
• TFG is not liable for any loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or any other economic loss arising from reliance on content on this website
• TFG is not responsible for any damage to your computer, device, or network caused by accessing this website or downloading any content from it

To the maximum extent permitted by applicable law (including the Australian Consumer Law under Schedule 2 of the Competition and Consumer Act 2010), TFG’s total aggregate liability to you for all claims arising from or in connection with these Terms or your use of this website, whether in contract, tort, or otherwise, is limited to AUD $500.00 or the total amount paid by you to TFG in the three (3) months preceding the relevant claim, whichever is greater.

This website may contain links to third-party websites. Those links are provided for your convenience and do not signify endorsement of those websites or their content by TFG. TFG has no control over, and accepts no responsibility for, the content, privacy practices, or availability of any third-party website. Access to linked websites is entirely at your own risk.

Tech Force Global develops, owns, and operates three distinct enterprise software platforms. Each platform is designed for specific industries and use cases. TFG acts as the developer, licensor, and primary service delivery partner for each platform — deploying, configuring, and supporting them within client environments.

TFG operates as the developer, licensor, implementation partner, and ongoing support provider for AUSPOS, HOSPOS, and MEDIPOS. In this capacity, TFG’s role is to:

• Configure and deploy platforms within client environments according to agreed specifications
• Integrate platforms with third-party systems (accounting software, eCommerce platforms, payment gateways, NDIS portals, government APIs) where contracted
• Provide implementation support, user training, and ongoing technical helpdesk services
• Maintain platform availability, security, and updates in accordance with service agreement terms

TFG’s platforms may integrate with, or connect to, third-party software vendors and external systems including — but not limited to — accounting platforms (Xero, MYOB, QuickBooks), payment processors, eCommerce frameworks, NDIS-registered portals, government APIs, logistics providers, and cloud infrastructure services.

While TFG designs its platforms to assist clients in meeting regulatory requirements — including NDIS Practice Standards, TGA and drug schedule compliance, and applicable Australian Standards — ultimate regulatory compliance is the responsibility of the client organisation. TFG provides tools, workflows, and documentation to support compliance; however, TFG does not provide legal, regulatory, or professional compliance advice, and nothing on this website or within our platforms constitutes such advice.

TFG is committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your use of this website and our platforms is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference.

TFG endeavours to maintain high availability of its website and platforms. However, TFG does not warrant that this website or any TFG platform will be available continuously, uninterrupted, error-free, or free from security vulnerabilities at all times.

• Routine maintenance windows will be scheduled during off-peak hours where possible and communicated to active clients with reasonable advance notice
• Emergency maintenance may be performed without advance notice where required to address critical security vulnerabilities or system instability
• TFG will endeavour to minimise disruption and restore full service as quickly as practicable following any unplanned outage

Specific uptime guarantees, service level commitments, and support response time obligations are defined in individual client service agreements. The general terms on this website do not constitute a service level agreement (SLA). Where a conflict exists between these Terms of Use and a signed service agreement, the service agreement shall prevail.

TFG’s platforms rely on third-party cloud infrastructure providers. While TFG selects reputable, enterprise-grade infrastructure partners and maintains redundancy where feasible, interruptions to third-party infrastructure are beyond TFG’s direct control and may affect platform availability. TFG is not liable for service interruptions caused by third-party infrastructure failures, provided TFG has taken reasonable steps to implement continuity measures.

TFG implements automated data backup procedures to facilitate recovery from unplanned incidents. Recovery time and recovery point objectives are defined in applicable service agreements. Notwithstanding this, TFG strongly recommends that clients maintain independent backups of critical business data and do not rely solely on TFG’s backup systems for business continuity purposes.

TFG shall not be held liable or in breach of any obligation under these Terms of Use or any service agreement where performance is prevented, hindered, delayed, or made commercially impracticable by circumstances beyond TFG’s reasonable control (“Force Majeure Events”).

The above list is illustrative and non-exhaustive. A Force Majeure Event includes any circumstance beyond TFG’s reasonable control that materially prevents or delays the performance of obligations, regardless of whether it was foreseeable at the time these terms were agreed.

• Prompt notification: TFG will notify affected clients as soon as reasonably practicable after becoming aware of a Force Majeure Event that may affect service delivery
• Mitigation efforts: TFG will take reasonable steps to minimise the impact of the Force Majeure Event and resume normal service delivery as quickly as possible
• Status updates: TFG will provide reasonable progress updates while a Force Majeure Event is ongoing and materially affecting services
• Suspension of obligations: TFG’s obligations under service agreements will be suspended for the duration of the Force Majeure Event to the extent performance is prevented or materially impeded

TFG’s invoicing platform, communication systems, and client-facing portals are designed with redundancy in mind. Even during disruptive events, TFG will endeavour to maintain essential communication channels and provide clients with realistic restoration timelines.

These terms are subject to applicable Australian Commonwealth and State legislation including, but not limited to:

• Competition and Consumer Act 2010 (Cth) — including Schedule 2, the Australian Consumer Law
• Privacy Act 1988 (Cth) and the Australian Privacy Principles
• Corporations Act 2001 (Cth)
• Electronic Transactions Act 1999 (Cth)
• Copyright Act 1968 (Cth)
• Spam Act 2003 (Cth)
• Fair Work Act 2009 (Cth) — in relation to TFG’s employment practices
• NDIS Act 2013 (Cth) — where relevant to HOSPOS platform deployments

TFG also operates in New Zealand, Canada, and India. Users accessing this website or TFG services from outside Australia acknowledge that they do so on their own initiative and are responsible for compliance with local laws to the extent they apply. Where TFG has service agreements with clients in those jurisdictions, the terms of those agreements will specify the applicable governing law and dispute resolution process.

Before commencing formal legal proceedings, TFG and any aggrieved party agree to make a genuine, good-faith effort to resolve any dispute through direct negotiation. If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to mediation before a mutually agreed mediator, with the costs of mediation shared equally. If mediation fails, either party may pursue the matter through the courts of New South Wales as set out above.

TFG reserves the right to amend, modify, or replace these Terms of Use at any time and for any reason — including to reflect changes in our business practices, services, legislative requirements, or judicial interpretation of applicable law.

• Material changes: Where a proposed change materially affects your rights or obligations under these terms, TFG will provide at least 14 days’ written notice (by email where contact details are held) prior to the change taking effect
• Minor changes: Non-material amendments — such as corrections, clarifications, or formatting updates — will be updated on this page without prior notice
• Version control: Each revision to these terms will be assigned a new version number and “Last Updated” date, visible at the top of this page
• Acceptance: Your continued use of this website or TFG services after any published change to these terms constitutes your acceptance of the revised terms

TFG reserves the right at any time to modify, suspend, or discontinue any part of this website or any TFG service — temporarily or permanently — with or without notice. TFG will not be liable to you or any third party for any such modification, suspension, or discontinuation, subject to obligations under any existing signed service agreement and applicable law.

For any questions, concerns, or legal notices relating to these Terms of Use, or to initiate a formal dispute resolution process, please contact TFG using the details below. All formal legal notices should be submitted in writing to the registered address and clearly marked “Legal Notice — Terms of Use”.